This Shipment & Delivery Policy sets forth the detailed guidelines governing the shipping, delivery, and logistics framework of products and services transacted through Way2Reach.in. As a comprehensive e-commerce platform, Way2Reach.in serves as an intermediary connecting buyers, sellers, and third-party logistics providers (3PLs) in both the energy and non-energy sectors, including but not limited to cement, coal, petroleum products, industrial machinery, solar equipment, and consumer goods.
This policy establishes the terms regarding order processing, shipping timelines, delivery methods, tracking, risk transfer, and liability allocation to ensure a transparent and efficient supply chain.
2. Purpose & Applicability
This policy applies to:
Buyers: Entities or individuals purchasing products through Way2Reach.in.
Sellers (MSMEs and Enterprises): Businesses listing their products for sale on the platform.
Intermediaries: Third parties involved in facilitating transactions, including logistics partners.
Third-Party Logistics Providers (3PLs): Courier, freight, and transport companies responsible for shipping and last-mile delivery.
This document ensures compliance with domestic and international trade laws, logistics best practices, and regulatory requirements to provide a secure and efficient shipping experience.
3. Role of Way2Reach.in
Way2Reach.in acts solely as a digital intermediary and does not physically store, manage, or ship products. All shipping and delivery operations are undertaken by sellers or their designated third-party logistics partners. However, Way2Reach.in facilitates the transaction process by:
Providing a structured framework for order fulfilment and logistics coordination.
Offering real-time shipment tracking and status updates via integrated carrier services.
Assisting in dispute resolution related to non-delivery, delays, or damaged goods.
Ensuring sellers and buyers comply with the agreed-upon shipping policies and timelines.
4. Commitment to Shipping Excellence
Way2Reach.in is committed to upholding industry standards in logistics management, last-mile delivery efficiency, and supply chain security. To ensure customer satisfaction, we emphasize:
Timely Deliveries: Aligning with industry-best shipping timelines for domestic and international trade.
Secure Handling & Packaging: Encouraging sellers to adopt high-quality packaging standards to minimize transit damage.
Real-Time Tracking & Communication: Providing buyers with seamless tracking capabilities through API integrations with logistics carriers, freight partners, and last-mile delivery services.
Regulatory Compliance & Documentation: Ensuring that all shipments adhere to import/export regulations, customs clearance, and industry-specific compliance mandates.
5. Order Processing & Fulfillment
5.1 Seller Confirmation
Once a buyer places a request through Way2Reach.in, the seller must acknowledge and confirm the order within 24 hours of receipt.
The seller is responsible for verifying pricing, quantity, quality specifications, packaging requirements, and estimated delivery time before order confirmation.
Sellers must also confirm the availability of inventory and logistics arrangements, ensuring that appropriate transport facilities are in place.
If any changes are required in terms of price, availability, or shipping conditions, the seller must notify the buyer before finalizing the order.
The order is considered binding only after the seller’s confirmation and buyer’s acceptance.
5.2 Processing Time
Standard order processing time ranges from 1 to 3 business days after confirmation, subject to inventory availability and payment clearance (if applicable).
Custom orders, bulk purchases, and specialized products (such as made-to-order machinery or energy equipment) may require additional processing time. Sellers must communicate any extended processing period before order acceptance.
Orders placed on weekends or public holidays will be processed on the next working day.
In cases where sellers fail to process an order within the stipulated time, buyers may have the right to cancel the order unless mutually agreed otherwise.
5.3 Order Acknowledgment
Buyers will receive an automated order confirmation email upon successful placement of an order. This email will include:
Order reference number
Seller details
Product details (description, quantity, price)
Estimated shipping and delivery timelines
Payment confirmation (if applicable)
Tracking information (if available at this stage)
Once the order is dispatched, an additional shipment confirmation email/SMS notification will be sent with tracking details.
5.4 Way2Reach.in’s Role as an Intermediary
Neutral Platform: Way2Reach.in serves as an e-commerce intermediary and does not hold, manage, or ship products directly. All shipments are solely the responsibility of the sellers and their designated logistics providers.
Dispute Resolution Support: While Way2Reach.in does not assume liability for delivery delays, damages, or order discrepancies, it provides a structured grievance resolution mechanism to facilitate communication between buyers and sellers in case of disputes.
Quality & Compliance Monitoring: The platform ensures that sellers adhere to predefined quality and compliance standards, but it does not physically verify shipments before dispatch.
Tracking Integration: Where applicable, Way2Reach.in provides shipment tracking features via logistics provider integrations to offer real-time visibility into order status.
Buyer & Seller Communication: The platform enables seamless communication between buyers and sellers for order updates, clarification of delivery expectations, and coordination of logistics.
6. Shipping Timelines & Methods
6.1 Domestic Deliveries
Standard shipping timelines for domestic deliveries range between 7 to 14 business days, depending on:
Seller’s location and distance from the buyer’s location
Product availability and order processing time
Logistics provider’s service levels and transportation efficiency
Some remote or difficult-to-access regions may experience longer delivery times, which will be communicated at checkout or via order confirmation.
Buyers will receive tracking updates, where available, to monitor delivery progress.
6.2 Expedited Shipping
Faster shipping options are available for select sellers, products, and regions, reducing delivery time to 3 to 7 business days at an additional cost.
Expedited shipping charges vary based on:
Package size, weight, and destination
Chosen logistics partner’s service levels
Any applicable customs or regulatory surcharges
Buyers may choose expedited shipping at checkout if the option is available for their order.
6.3 Shipping Delays
While Way2Reach.in and its sellers strive to meet estimated shipping timelines, delays may occur due to:
Global supply chain issues affecting product availability
Sellers must proactively inform buyers of potential delays and provide revised delivery estimates where applicable.
In cases of excessive delays beyond reasonable timelines, buyers may request order cancellation or alternative arrangements, subject to seller policies.
7. Shipping Charges & Payment
Shipping Costs Calculation:
Charges depend on product weight, dimensions, delivery distance, and mode of transport.
Buyers will see final shipping costs before confirming the transaction.
Prepaid vs. COD:
Payments for shipping may be prepaid, included in the product price, or cash on delivery (COD) where applicable.
Free Shipping Policy:
Some sellers may offer free shipping under bulk purchase agreements or premium subscriptions.
8. Shipping Partners & Tracking
Logistics Providers:
Way2Reach.in collaborates with verified third-party shipping and logistics providers to ensure efficient deliveries.
Tracking Information:
Buyers will receive a tracking ID once the shipment is dispatched.
Real-time tracking will be available through the seller or logistics partner’s website.
Buyer Responsibilities:
Buyers must provide accurate shipping details to avoid misdelivery.
Changes to delivery addresses must be requested before dispatch.
9. Risk, Liabilities & Insurance
Risk Transfer:
The risk of loss, damage, or delivery delays transfers to the buyer once the seller dispatches the goods through the designated logistics provider.
Buyers are responsible for ensuring that their delivery address is accurate and accessible to prevent failed deliveries or misplacements.
If a shipment is lost in transit, buyers must follow the dispute resolution process outlined by Way2Reach.in and the seller’s shipping policy.
Packaging & Safety Measures:
Sellers must adhere to industry-standard packaging practices to ensure safe handling and protection during transit.
Fragile or high-value products must be securely packed with appropriate cushioning, waterproofing, and tamper-proof sealing.
Sellers are responsible for ensuring compliance with hazardous materials regulations (if applicable) before dispatching shipments.
Liability for Loss or Damage:
The seller and logistics provider bear responsibility for loss or damage incurred during transit, provided that:
The buyer reports the issue within 48 hours of delivery through Way2Reach.in’s grievance mechanism.
The buyer provides clear photographic or video evidence of damage, packaging condition, and shipping label details.
The damage is not due to buyer mishandling or improper storage after delivery.
If a buyer fails to report damages within the stipulated timeframe, Way2Reach.in and the seller may not be liable for compensation or replacement.
Insurance Coverage:
High-value shipments may be insured to protect against potential transit risks, with coverage determined by the seller.
Buyers can opt for additional insurance coverage (if available) at an extra cost, which will be disclosed before order confirmation.
Insurance claims for lost or damaged goods must be filed according to the logistics provider’s policies, and resolution timelines may vary.
10. Delivery Acceptance & Verification
Buyer’s Obligation at Delivery:
The buyer must verify quantity, quality, and condition before accepting delivery. If discrepancies are found, the buyer should refuse delivery and immediately notify Way2Reach.in.
Missed Delivery Attempts:
If the buyer is unavailable during delivery, two additional attempts will be made before the package is returned to the seller.
Reshipping fees may apply for undelivered items.
11. Returns, Replacements & Disputes
Return Eligibility:
Returns and replacements depend on seller-specific policies and are only available for products damaged in transit or incorrect shipments.
Return Request Timeline:
Buyers must raise a return request within 48 hours of delivery.
Dispute Resolution:
Way2Reach.in provides a dispute resolution mechanism for buyer-seller conflicts related to shipments. In case of unresolved disputes, the matter may be escalated for arbitration.
12. Compliance & Legal Requirements
Regulatory Compliance:
Prohibited or restricted items as per government regulations cannot be shipped.
Permits & Documentation:
Buyers and sellers must obtain necessary clearances for regulated commodities like petroleum, hazardous chemicals, or controlled materials.
13. Force Majeure Clause
Way2Reach.in and its logistics partners shall not be liable for shipment delays or failures due to uncontrollable events, including but not limited to:
Way2Reach.in reserves the right to modify this Shipment & Delivery Policy at any time. Updates will be communicated via email or posted on the website. Continued use of the platform implies acceptance of the updated terms.
