This Refund & Cancellation Policy outlines the terms and conditions under which buyers and sellers on Way2Reach.in ("Company") a brand under Visio Energy Private Limited may request order cancellations, refunds, or replacements. As an e-commerce platform connecting buyers, sellers, and intermediaries in the energy and non-energy sectors, Way2Reach.in facilitates transactions but does not directly handle shipping, product quality, or refunds. All refund and cancellation requests must comply with the terms detailed below:
1. Order Cancellation
1.1 Buyer-Initiated Cancellations
- Buyers may cancel an order before the seller confirms dispatch, subject to the seller's specific cancellation policies.
- Once an order has been processed and shipped, cancellation requests will not be entertained.
- If a buyer cancels a prepaid order before dispatch, the refund process will be initiated within 7-10 business days.
1.2 Seller-Initiated Cancellations
- Sellers reserve the right to cancel an order due to:
• Unavailability of stock.
• Pricing or listing errors.
• Compliance or regulatory restrictions.
- In case of seller-initiated cancellations, buyers will receive a full refund within 7-10 business days.
2. Refund Policy
2.1 Eligibility for Refunds
- Buyers may request a refund under the following conditions:
• The product was not delivered within the specified shipping timeline due to seller or logistics failure.
• The product is damaged, defective, or does not match the description provided at the time of purchase.
• The product is not fit for use due to a manufacturing defect (verified by the seller).
• The shipment was incorrect or incomplete.
2.2 Non-Refundable Cases
- Refunds will not be provided in the following cases:
• If the buyer provides incorrect or incomplete shipping details leading to non-delivery.
• If the product has been used, altered, or tampered with after delivery.
• If the buyer changes their mind after dispatch (except in cases where the seller's policy allows).
• If the refund request is raised beyond the stipulated return window.
• If the order is for customized or perishable products, unless they arrive defective or damaged.
3. Refund Process & Timelines
Buyers must initiate a refund request within 48 hours of delivery by submitting a request through Way2Reach.in's customer support portal, along with photo/video evidence.
Refunds will be processed only after seller verification and approval.
Once approved, refunds will be issued to the original payment method within 7-10 business days.
If the buyer opts for an exchange or replacement, the product will be dispatched as per standard delivery timelines.
4. Replacement & Exchange Policy
Buyers may request a replacement or exchange if the product received is damaged, defective, or incorrect.
Replacement is subject to product availability. If the product is unavailable, a full refund will be processed.
The cost of return shipping may be covered by the seller or buyer, depending on the reason for return.
5. Dispute Resolution
If a refund or cancellation dispute arises, buyers and sellers must first attempt to resolve the issue through Way2Reach.in’s mediation process.
If an agreement cannot be reached, the dispute will be escalated to Way2Reach.in’s grievance redressal team, whose decision shall be final and binding.
6. Modifications to This Policy
Way2Reach.in reserves the right to modify or update this Refund & Cancellation Policy at any time to reflect changes in operational processes, legal requirements, or marketplace policies. Users will be notified of significant updates via email or platform notifications.
