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WAY2REACH

User Data Consent Agreement

Last Updated: 15/07/2025

This User Data Consent Agreement ("Agreement") is issued by Way2Reach Technologies Private Limited ("Way2Reach", "we", "us", or "our") and governs the collection, processing, storage, transfer, and use of personal data through our digital platform, accessible at www.way2reach.in ("Platform").

This Agreement is formulated in accordance with the provisions of the Digital Personal Data Protection Act, 2023 ("DPDPA"), and is further harmonized with globally accepted data protection standards, including but not limited to the General Data Protection Regulation (GDPR) and other applicable data privacy laws, where relevant.

By accessing, browsing, or otherwise using the Platform, you, the User (also referred to as the "Data Principal" under the DPDPA), expressly acknowledge that you have read, understood, and consent to the terms set forth in this Agreement, including any additional privacy notices, cookie policies, or data-specific disclosures referenced or linked herein.

Way2Reach remains committed to processing your personal data lawfully, fairly, and transparently, with due regard to the purpose limitation, data minimization, accuracy, integrity, and confidentiality principles enshrined under applicable law.

Should you have any concerns or queries regarding the use of your personal data, you are encouraged to contact our Grievance Officer or Data Protection Officer (as applicable) via the contact details provided in our Privacy Policy.

1. Nature of Personal Data Collected

In the course of your usage of the Platform, we may collect the following categories of personal data:

Authentication Data

  • Authentication tokens (e.g., JWTs)
  • Session identifiers

Device & Network Data

  • Device-related metadata
  • Internet Protocol (IP) address

User Interaction Data

User interaction logs, including clicks, preferences, and time-stamps for improving user experience and platform functionality.

2. Purpose of Processing

In compliance with Section 7 of the DPDP Act, your personal data shall be processed only for the following lawful purposes:

Security & Authentication

  • To verify your identity and provide secure login and access
  • To maintain and monitor user sessions

Platform Enhancement

  • To enhance Platform performance and user experience
  • To retain preferences and personalize features

Legal Compliance: To ensure compliance with legal and technical obligations under applicable data protection laws.

3. Consent and Notice

By continuing to use the Platform, you provide free, specific, informed, unconditional, and unambiguous consent under Section 6 of the DPDP Act.

You have the right to withdraw consent at any time, upon which we shall, to the extent required by law, cease further processing of your data unless otherwise legally justified.

4. Data Security Measures

We implement reasonable security safeguards in line with Section 8 of the DPDP Act, including but not limited to:

Access Control

  • Access control and authentication systems
  • Secure storage protocols

Monitoring & Auditing

  • Periodic audits and monitoring
  • Encryption of sensitive data where applicable

5. Your Rights as a Data Principal

As per the DPDP Act, you may exercise the following rights:

Access & Control

  • Right to access your personal data
  • Right to correction or erasure, subject to legitimate grounds

Redressal & Nomination

  • Right to grievance redressal through our Data Protection Officer
  • Right to nominate another person in the event of incapacity or death

Contact Information

All such requests may be directed to our Grievance Officer / DPO at:

Gandhinagar, Gujarat, India

6. Retention and Deletion

Your personal data shall be retained only for as long as necessary for the purpose for which it was collected, unless otherwise required by applicable laws. Post-fulfilment, your data shall be securely deleted or anonymised.

7. Cross-Border Data Transfer

Currently, all personal data is stored and processed within Indian jurisdiction. Should there be a future need for cross-border transfer, it shall be done in accordance with Section 16 of the DPDP Act and notified government rules.

8. Governing Law, Jurisdiction, and Dispute Resolution

1. Governing Law

This Agreement shall be governed by and construed in accordance with the laws of India, including the Digital Personal Data Protection Act, 2023, and all other applicable data protection regulations in force at the relevant time.

2. Dispute Resolution

In the event of any dispute, controversy, or claim arising out of or in connection with this Agreement, including any question regarding its existence, validity, interpretation, or alleged breach ("Dispute"), the parties shall follow the tiered dispute resolution mechanism set out below:

(a) Amicable Resolution

The parties shall first attempt to resolve the Dispute amicably and in good faith by mutual discussions within thirty (30) days from the date the Dispute is notified in writing by one party to the other.

(b) Mediation

If the Dispute is not resolved through mutual discussion within the stipulated period, the parties agree to submit the Dispute to mediation under the Mediation Act, 2023 or any applicable statutory framework. The mediation shall be conducted in Gandhinagar, Gujarat, in English, by a neutral mediator mutually appointed by the parties.

(c) Legal Proceedings

If the Dispute remains unresolved after mediation, either party may refer the matter to the exclusive jurisdiction of the competent courts at Gandhinagar, Gujarat, India.

9. Updates to this Agreement

We may revise this Agreement to reflect changes in the law, technology, or our business. Updates will be notified via prominent disclosure on the Platform.

10. Grievance Redressal

In case of any concerns, you may contact our designated Grievance Officer:

Grievance Officer

📧 privacy@way2reach.in

📍 Gandhinagar, Gujarat, India

Response Time

We commit to respond to your grievances within 30 days of receipt.

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