This Privacy Policy applies to Way2Reach ("Company"), a brand under Visio Energy Private Limited, which is committed to protecting the privacy and confidentiality of personal data collected through its e-commerce platform and related services. This Policy outlines the manner in which Way2Reach collects, processes, stores, and shares personal information in compliance with applicable laws, which may include Personal Information ("PI") or the Sensitive Personal Data or Information ("SPDI"), in accordance with extant laws of India, including the Information Technology Act, 2000 ("Act") read with the Information Technology (Reasonable Security Practices And Procedures And Sensitive Personal Data or Information) Rules, 2011 ("Rules").
For the purpose of this Privacy Policy:
- "Personal Information" ("PI") refers to any information that relates to a natural person, which, either directly or indirectly, in combination with other information, is capable of identifying such person.
- "Sensitive Personal Data or Information" ("SPDI") includes but is not limited to:
• Passwords;
• Financial details such as bank account, credit card, or debit card information;
• Sexual orientation;
• Medical records and history;
• Biometric information;
• Any other information as classified under applicable laws.
2. Information We Collect
We collect only the necessary information required to provide services to users on Way2Reach.in.
During the registration process, users provide details such as name, company name, email address, phone/mobile number, postal address, and relevant business information, including statutory details and tax registration numbers. For quality control and training, we may record conversations and archive correspondence between users and our representatives regarding platform services.
For transactions, particularly within our paid services, we may collect sensitive financial information, such as bank account details, to enable seamless buying and selling of energy and non-energy commodities. Additionally, we track and analyse user activity—such as IP addresses, pages visited, browsing behaviour, session counts, and system details—leveraging AI and ML technologies to enhance user experience, optimize matches between users, and provide data-driven insights.
Once a user registers, they are no longer anonymous to us, and the provided information is securely stored and processed to facilitate transactions and ensure compliance with legal requirements. The primary objective of collecting this data is to enable seamless business interactions between users on our platform.
We retain user information as long as required to deliver our services or as mandated under applicable laws. To provide additional services, we may also allow verified service providers, payment gateways, and data aggregators to collect or store user information for credit analysis and verification purposes. Such data points may be accessed securely from desktops, mobile devices, or other sources, analysing transactional SMS, installed apps, device location, IMEI number, serial number, network details, RAM storage, and other relevant metrics.
Additionally, we utilize AI-driven tools, including the Account Manager class from the Google SDK, to retrieve social account details. However, we only collect verified email IDs linked to the device used for accessing our platform, ensuring a seamless login experience. Users can manually edit this information from their profiles.
Users may update, correct, or verify their information by logging into their accounts or sending a request to support@way2reach.in. Modifications may take time due to verification processes and system cache policies. Users can also request a copy of their stored data for transfer to another service.
Users who wish to deactivate or delete their accounts may submit a request, which will be evaluated on a case-by-case basis in accordance with applicable laws. However, certain data may be retained in archival records for compliance or other lawful purposes. Therefore, users are advised to carefully consider the information they provide at the time of registration.
3. Purpose and Usage of Information
At Way2Reach.in, we collect and utilize user information to onboard subscribers, verify identities, and maintain secure accounts. This includes storing company details, tax registration numbers, and other statutory business information necessary for regulatory compliance. Users are also provided the potty to update or modify their information as required to keep their profiles accurate and up to date.
To facilitate seamless buying and selling of commodities, we process payments, refunds, and withdrawals securely. Financial details, including bank account numbers, are personally stored to ensure smooth transactions while incorporating robust fraud detection measures to prevent unauthorized or suspicious activities.
Our platform leverages AI and ML-driven analytics to enhance buyer-seller matchmaking by analysing user behaviour, preferences, and transaction history. This enables us to recommend relevant buyers or sellers, optimize market visibility, and refine search results and product placements for a more effective trading experience.
We prioritize compliance with financial regulations and industry standards to maintain platform security and mitigate risks related to identity theft, fraudulent listings, and unauthorized transactions. Secure data encryption and authentication mechanisms are in place to enhance cybersecurity and protect user information.
To personalize user experiences, we analyze behavioral data to improve interface navigation and provide AI-powered insights into pricing trends, demand forecasts, and inventory management. Users can customize their preferences and receive tailored notifications to stay informed about relevant opportunities.
For customer support and dispute resolution, we offer AI-driven chatbots and automated assistance to address user queries, technical issues, and transactional disputes efficiently. Conversations and correspondence may be recorded and archived to ensure quality control and improve service standards.
Our platform also generates market intelligence reports and industry insights, helping businesses identify new opportunities through demand-supply analysis. AI-powered recommendations assist users in making informed trading decisions based on real-time market trends.
To keep users updated, we send notifications regarding transaction statuses, payment updates, and order confirmations. Additionally, users receive alerts about new features, policy changes, and promotional offers, along with AI-based recommendations tailored to their preferences and transaction history.
We integrate with third-party service providers and financial institutions to facilitate secure transactions, credit analysis, and the determination of credit limits. Transaction credibility is verified using data from transactional SMS, device analytics, and app usage patterns, ensuring a secure trading environment.
Finally, user data is retained as long as necessary for operational, legal, or compliance purposes. Even after account deletion, essential information may be preserved in archival records to comply with statutory requirements. Users also have the option to request a copy of their stored data or transfer it to another service provider as per applicable regulations.
4. Disclosure of Information
At Way2Reach.in, we may disclose and transfer user information to external service providers, business partners, and regulatory authorities as necessary to facilitate seamless services, ensure compliance, and enhance user experience. These disclosures help improve operational efficiency, enable AI-driven business matchmaking, and provide innovative solutions for energy and non-energy commodity trading.
User information may be shared with affiliated companies to enhance service relevance, optimize transaction processes, and personalize offerings through AI and ML-based insights. Additionally, information may be disclosed to regulatory or law enforcement agencies as required under statutory mandates for identity verification, cyber incident investigation, fraud prevention, and compliance with financial and business regulations.
We also work with third-party service providers, including payment processors, cloud computing platforms, and customer support teams, to facilitate smooth transactions and ensure platform security. These third parties are contractually bound to maintain confidentiality and use the information solely for the intended purpose. In some cases, we may share limited user details with business partners who may send relevant business offers directly to users. These offers are entirely owned and managed by the business partners, and Way2Reach.in does not interfere with or take responsibility for their content.
Users should note that our platform may contain links to external or affiliated websites for convenience. However, Way2Reach.in does not control these websites, and their use is governed by separate privacy policies. We encourage users to review the privacy policies of such websites before engaging with them.
Users have the right to object to data processing by reaching out to us at support@way2reach.in. However, withdrawing consent may impact the availability of services on our platform. Entities receiving user information from us are required to restrict access only to authorized personnel, maintain confidentiality through reasonable security measures, and adhere to Way2Reach.in’s privacy policies by preventing further disclosure.
Additionally, any personal or business information voluntarily posted by users on our platform becomes publicly accessible, and they may receive direct communications from other platform visitors based on such disclosures. Users should exercise discretion while sharing information publicly.
For any concerns or objections regarding the disclosure of information, users can contact support@way2reach.in for assistance.
5. Ensuring Secure Handling of Information
At Way2Reach.in, we implement commercially reasonable and industry-standard security measures to safeguard user information from unauthorized access, ensure data integrity, and maintain the confidentiality of the information we receive. Our security protocols include both electronic and physical safeguards designed to protect sensitive data against potential threats.
While we take all necessary precautions to secure user information, it is important to note that no data transmission over the internet can be entirely risk-free. Despite our best efforts, we cannot guarantee absolute security for information shared or transmitted to us by users.
To enhance security, we strongly advise users to keep their passwords and confidential information, such as email credentials, banking details, and other sensitive data, private. We never request such information from users, and under no circumstances should it be shared with our employees, agents, affiliates, or representatives.
For registered users, we recommend maintaining strict control over account credentials. Users should avoid sharing their site passwords with anyone and should always sign out after completing their activities, especially when using shared or public computers. This helps prevent unauthorized access to user accounts and ensures that personal data remains protected.
Additionally, we continuously update our security protocols to stay ahead of evolving cyber threats. Our platform employs encrypted data storage, multi-factor authentication, and regular system audits to reinforce security measures. We encourage users to enable strong passwords, update them periodically, and use secure networks while accessing their accounts.
By following these best practices, users can contribute to maintaining the security of their personal and business information while ensuring a safe and seamless experience on our platform.
6. Consent and Limitations
This policy applies exclusively to information collected by Way2Reach.in through our website. It does not extend to any unsolicited information voluntarily provided by users through the website or other means. Such unsolicited information, including but not limited to data shared in public areas of the website, shall be considered non-confidential. Way2Reach.in reserves the right to use or disclose such information without restriction.
Prior to collecting sensitive personal data, Way2Reach.in will obtain explicit digital consent from the user regarding the purpose of its usage. Throughout their engagement with our platform, users acknowledge that their data may be collected and processed as described in this policy.
When collecting information directly from individuals, Way2Reach.in or any authorized representative will take reasonable steps to ensure that users are aware of:
- The fact that their information is being collected.
- The purpose for which their information is being collected.
- The intended recipients of such information.
Before gathering any sensitive personal data, Way2Reach.in will provide users with the option to withhold the requested information. Additionally, users retain the right to withdraw their consent at any time while using the platform. Any withdrawal of consent must be communicated in writing to Way2Reach.in. However, in cases where a user refuses to provide or later withdraws their consent, Way2Reach.in reserves the right to discontinue the provision of services for which such information was necessary.
7. Cookies
We, along with our third-party partners, may use cookies, pixel tags, web beacons, mobile device identifiers, flash cookies, and similar technologies to gather and store data related to your use of our platform and to track your interactions with third-party websites. These tools help us identify your browser, offer personalized features, and improve user experience. Third parties, including advertisers and social media platforms accessible through our site, may also employ cookies or similar tracking mechanisms, and we advise reviewing their privacy policies to understand their data practices. As we do not control these third-party practices, their privacy policies govern their interactions with you.
Our platform uses session ID cookies to verify user logins, ensuring smooth navigation without requiring repeated password input, and these cookies automatically expire when the browser is closed. Additionally, we utilize persistent cookies to store user login credentials (excluding passwords) to simplify future access. These cookies are encrypted for security, and users may disable or remove them through browser settings if desired.
We also collect transaction history and interactions with customer support or surveys to enhance our services. However, our Privacy Policy does not extend to the cookie practices of our affiliates or partners, as we do not have control over their data collection mechanisms.
8. Web Beacons
Web beacons, also known as tracking pixels or clear GIFs, are small, transparent image files embedded in web pages, emails, or advertisements. They help track user activity by collecting information such as IP addresses, browser type, device details, and engagement metrics like whether an email has been opened or a webpage has been visited.
We and our third-party partners may use web beacons to analyze site performance, measure the effectiveness of marketing campaigns, and provide personalized content. These beacons work in conjunction with cookies, allowing us to improve user experience by monitoring browsing behavior and optimizing content delivery.
While users cannot disable web beacons specifically, they can limit their tracking effects by adjusting browser settings to block cookies or using browser extensions that restrict online tracking.
9. Referral
We may offer referral programs that allow users to invite others to join our platform. When a user refers someone, we may collect certain information, such as the referrer’s details and the referred person’s contact information, to facilitate the referral process. The referred person may receive an invitation via email, message, or other communication channels.
By participating in a referral program, users acknowledge that they have the consent of the referred person to share their contact details. We may also track referral activities to prevent abuse, reward successful referrals, and enhance our services. The referred individual has the right to opt out of further communications. Our referral programs are subject to specific terms, and we encourage users to review them before participating.
10. Severability, Non-Disclosure, and Non-Waiver
If any provision of this policy is found to be unlawful, void, or unenforceable for any reason, the remaining provisions shall continue to be valid and enforceable to the fullest extent permitted by law. Any such invalid provision shall be modified or replaced to reflect the original intent as closely as possible while remaining legally valid.
Users agree to maintain the confidentiality of any proprietary, sensitive, or non-public information obtained through their use of the platform. Such information may not be disclosed to third parties without explicit prior consent unless required by law. We implement measures to protect confidential data, and any unauthorized disclosure may result in legal action.
Failure by us to enforce any provision of this policy, or any delay in exercising our rights, shall not constitute a waiver of those rights. No waiver of any term shall be considered a further or continuing waiver of that term or any other provision. All rights and remedies available to us remain intact and enforceable.
11. Updating the Privacy Policy
We reserve the right to modify, update, or revise this Privacy Policy at any time to reflect changes in legal requirements, business practices, or service enhancements. Any amendments will be effective immediately upon posting on our platform, unless stated otherwise.
Users will be notified of significant changes via email, in-app notifications, or a notice on our website. Continued use of our services after the policy update constitutes acceptance of the revised terms. We encourage users to review this policy periodically to stay informed about how their data is collected, used, and protected.
If you do not agree with any modifications, you may discontinue using our services and request the deletion of your personal data as per the provisions outlined in this Privacy Policy.
12. Queries and Grievances
If you have any questions, concerns, or grievances regarding this Privacy Policy, the handling of your personal data, or any privacy-related issues, you may contact our Grievance Officer at: support@way2reach.in
We are committed to addressing all complaints and inquiries in a timely and transparent manner. In case of any disputes, we will take reasonable efforts to resolve them within the time frame prescribed under applicable data protection laws. If you are not satisfied with our response, you may approach the relevant data protection authority or regulatory body for further redressal.
